Cashless Account Refund Policy
Customer support: email email@example.com for any questions regarding your cashless account.
All credit left unredeemed by the close of the event on March 30, 2019 will be refunded in accordance with the terms below:
- Credit & Debit Card: Leftover funds in your account, purchased online or onsite at the event using a credit or debit card, will automatically be refunded back to your card (less a $3 refund processing fee) within 10 business days following the end of the event.
- Cash: Leftover funds in your account, purchased onsite at the event using cash, will require you to complete a Manual Refund Form, available from the Refund page in your cashless account (less a $3 refund processing fee). Important: You must first register your wristband to receive a refund for cash funds. Click the “Access Your Account” button below to get started. The deadline to apply for a manual refund is April 12, 2019. Upon verification, the refund will be processed within 10 business days following the closure of the refund form.
- Loaded Wristbands: Please note that pre-loaded wristbands are not refundable.